Garantía Hardware
| Guarantee POS IBM |
: 1 year On Site |
| Fiscal Printer Guarantee |
: 3 years Carry - In |
| Service Pack IBM Guarantee |
: Service Pack IBM Guarantee |
|
Help Desk Software
In the following board three software maintenance levels exist and Help Desk:
Monthly value |
Window’s Service |
Festive |
| Silver 1 |
09:00 to 19:00 hrs. Monday to Friday |
No |
| Gold 2 |
08:00 to 20:00 hrs. Monday to Friday,
Saturday from 09:00 to 14:00 hrs |
No |
Platinium 2.5 |
00:00 to 23:45 Monday to Sunday |
Yes |
- The Helpdesk hired understands the utilization of the telephone service lent by the calls Attention head Office or cell of shift, in the solution or clarification of doubts of THE CLIENT in relation to the operation and operation of THE SYSTEMS.
- Upon having Helpdesk hired, EXTENDS the GUARANTEE of the SYSTEMS while the contract last
|
Service of Revocation and new Beginning Revocation:
In the following board three software maintenance levels exist and Help Desk:
Abrogating |
: Service of drop out for the Fiscal Printer for the Service of Internal Taxes. (SII) |
New Beginning |
: ervice of authorization for Fiscal Printer for the Service of Internal taxes. |
|
